We understand you may have questions about us and our products and most of the time, someone else will have the same. So, here are the answers to our frequently asked questions.
If you can't find an answer to your question here please contact our lovely customer experience team via email at hello@stickyboo.com.au We'd love to help you with your enquiry.
Shipping
Yes, we ship worldwide! Postage is calculated at the current Australia Post International Airmail rates.
StickyBoo Stickers are posted regular mail, Australia Post and they does not offer tracking on regular mail. International mail is sent air mail, Australia Post they does not offer tracking.
If you would like tracking, please select the parcel post option / tracking option at check out.
If your stickers haven’t arrived, Simply contact us at hello@stickyboo.com.au and we will sort it out for you as quickly as possible.
To keep your details and address up to date, simply log into your user account and update your information.
Once your order has been shipped, we are unable to change your postal address for this order.
This means we’re busy packaging your order and preparing it for posting. When your order has been posted, we’ll send you an email to let you know.
Love a product that’s ‘Coming Soon’ or ‘Back Soon’. When will it be available?
Make sure your user account is up to date or sign up to our newsletter and you will be one of the first to know about gorgeous new products or when products are back in stock.
Returns
Unfortunately we do not provide refunds once a plan or product has been paid for or for personalised products.
We will miss you…. simply log into your user account and you can cancel it in there. You need to cancel before your next billing date to stop the next billing cycle
For more details on the above questions, please refer to our Terms of Service.