Returns Policy

Change of Mind

Please choose your products carefully as we are unable to accept change of mind returns or exchanges.

Damaged, Faulty or Incorrectly Described Items

If the products you receive are damaged or faulty, we will be happy to exchange the items or offer you a full refund. Please notify us immediately via email and provide your full name, order number and details of the fault.

To assist us with a speedy resolution, please keep your packing materials and the damaged item for our inspection.

We will make every effort to process replacements for damaged/faulty/incorrect items within 7 business days of receipt of the returned goods. The processing time for refunds is 30 days from receipt of returned goods.

Refunds will only be made against the original payment method used. Please note that any credit to your card account may not appear on your credit card statement until a future billing cycle, depending on your card issuer’s procedures.

Please read our Terms & Conditions for more information on returns and replacements.