FAQ's

FAQs

We understand you may have questions about us and our products and most of the time, someone else will have the same! So, here are the answers to our frequently asked questions.

If you can't find an answer to your question here please contact our lovely customer experience team via email at hello@stickyboo.com.au  We'd love to help you with your enquiry.

 

Shipping and postage

Do you ship internationally?

Yes, we ship worldwide!  Postage within Australia is free.  Our International subscribers pay an extra $3.45 each month to cover the additional Australia Post costs.

Can I track my order?

Unfortunately no, StickyBoo packs are posted regular mail within Australia Post and they do not offer tracking on regular mail.  International mail is sent air mail with Australia Post and they do not offer tracking.

How long will it take to I receive my order?

Unless otherwise stated, our Products are shipped twice per month. 

If you make a purchase within the first 14 days of the month, your Product will be shipped on or around the 15th day of the month. Otherwise, your Product will be shipped on or around the last day of the month. 

In Australia, our Products are sent by regular mail using Australia Post which has an approximate delivery time of 2-6 business days. International orders typically take an additional 1-2 weeks. Tracking is not available for either Australian or international orders.

I didn’t receive my stickers this month, what should I do?
If your stickers haven’t arrived, please get in touch and we will sort it out for you as soon as possible.  Simply contact us at hello@stickyboo.com.au

Can I change my postage address?
To keep your details and address up to date, simply log into your user account and update your information.

When I log into my account, my order says ‘processing’. What does this mean?
This means we’re busy packaging your order and preparing it for posting.  When your order has been posted, we’ll send you an email to let you know. 

 

New products, Out of stock products, Product photos

Love a product that’s ‘Coming Soon’ or ‘Back Soon’. When will it be available?

Make sure your user account is up to date or sign up to our newsletter and you will be one of the first to know about gorgeous new products or when products are back in stock. 

My StickyBoo pack is slightly different to the pictures?

When we plan and purchase stickers for your amazing StickyBoo packs, sometimes we need to order sets of stickers to get the amount of stickers needed to keep you sticking away. Sometimes these sets include a series of the stickers sheets with slightly different colours, pictures or characters. That’s why your pack may be a little different from the ones pictured.

 

Billing, Refunds and Cancellations

Can I get a refund if I change my mind?

Unfortunately we do not provide refunds once a plan or product has been paid for.

How do I cancel my plan?

We will miss you….  simply log into your user account and you can cancel it in there.  You need to cancel before your next billing date to stop the next billing cycle

For more details on the above questions,  please refer to our Terms of Service.